This webpage sets out when and how we use your personal information that you or others provide to us.
Who We Are
We are Norfolk Hideaways Limited, an English company, Company Registration Number 07593730. (Norfolk Hideaways)
Norfolk Hideaways Ltd also uses the trading names Glamping Hideaways, Suffolk Hideaways and Yorkshire Hideaways.
Our registered address is Norfolk Hideaways Office, Big Blue Sky Building, Warham Road, Wells-next-the-Sea, Norfolk, NR23 1QA.
We are part of a group of companies. You can find out who the other companies in our group are by clicking here
How Do You Use My Data?
What About Technical Information and Analytics?
Information we collect about you
When you visit our site we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
Information we receive from other sources
We are also working closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.
We will combine the information you provide to us with information we collect about you.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Where is My Data Stored?
The data that we collect from you will be stored in a location within the EU.
All information you provide to us is stored on our secure servers or those of our third party booking agents. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You must not share your password with anyone.
How Long Do We Retain Your Data For?
Where you have booked a holiday with us, we will retain your data for a period of 7 years for legal purposes, to ensure that we are able to assist you should you have any questions, feedback or issues in connection with a holiday you have purchased from us or if any legal issues arise – for example a VAT issue.
Where you have let a property with us, we will retain your data for a period of 7 years after termination of the Agreement for legal purposes, and to ensure that we can assist you should you have any questions, feedback or issues in connection with your Agreement with us.
Where we have used your personal information to contact you for marketing communications.
- we will contact you at least every 3 years to ensure you are happy to continue receiving electronic communications
- we will contact you every 5 years to ensure you are happy to continue receiving postal and telephone communications from us
If you tell us that you no longer wish to receive marketing communications from us, we promise to stop sending them to you.
Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with a potential holiday booking) we will retain your data for 3 years.
Your Right to Object Under Data Protection Laws
You have the right to object to us handling your personal information when we are handling it:
- based on our legitimate interests (as described in the “How do you use my data” section above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue
- for marketing purposes. If you ask us to stop handling your personal information on this basis, we will stop.
What Are My Rights Under Data Protection Laws?
Right of access
You are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.
You also have the right to access your personal information which we are handling.
You can exercise this right by contacting us. The easiest way is by email at firstname.lastname@example.org.
Right to rectification
You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.
Right to restriction
You can restrict our processing of your personal information where
- you think we hold inaccurate personal information about you
- our handling of your personal information breaks the law, but you do not want us to delete it
- we no longer need to process your personal information, but you want us to keep it for legal reasons
- we are handling your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above, and are in the process of objecting to this use of your personal information
Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.
Right to data portability
You have the right to receive the personal information we hold about you in a structured, standard machine-readable format and to send this to another organisation controlling your personal information.
Right to erasure
You have the right to require us to erase your personal information which we are handling in the following circumstances:
- we no longer need to use your personal information for the reasons we told you we collected it for
- where we needed your consent to use your personal information and you have withdrawn your consent
- you object to our use of your personal information and we have no compelling reason to carry on handling your personal information
- our handling of your personal information has broken the law
- we must erase your personal information to comply with a law we are subject to.
Right to complain
You have the right to lodge a complaint with the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales. Their address is Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
What About Websites We Link To?
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.
We do not accept any responsibility or liability for these policies or websites. Please check their policies before you submit any personal information to these websites.
How Do I Contact You With Feedback?